You can pay us through PayPal, VISA, MasterCard, American Express, Amazon Pay, and Discover. Our checkout is SSL secured thus all your card data and transaction details remain confidential.

Check out our size chart to know your size. In case you are still unsure, reach out to us at (add email here) and our team will assist you in this regard.

Yes, you can return a jacket in 30 days. We don’t have a return policy for custom jackets.

Of course, why not. Just fill out the custom order form and share your body measurements with us. We will make a custom jacket for you that perfectly fits your body. In case you are not sure about your body size or have any ambiguity in this regard, contact our support and we will guide you in measuring your body the right way.

We ship your jacket through the fastest means possible. Generally, all the orders are shipped within 5-10 days. However, due to some unexpected circumstances, at times it can take up to 20 days for a product to be delivered to your address.

Jacket prices are fixed. However, we do offer varying levels of discounts every season. Also, there are no shipping charges, it’s absolutely free in all countries where we ship. (Please read our Delivery Policy to learn about the countries where we don’t ship).

Depending on the type of jacket you purchased, ready-made or customized, it may take up to 4 to 6 weeks for the jacket to be delivered to your address. So don’t worry, your jacket will be delivered to your provided address within the given time period.


You can also track your order on the Order Tracking page by entering your order ID.

No worries. Just drop us an email as soon as you receive a faulty product and we will get back to you in 24 hours. Make sure you send us an order number, product details, and pictures of the product so we can investigate the issue.


We will dispatch a replacement as soon as we have confirmed the authenticity of the case and the exchanged product will be delivered to you within next 15 business days.

All the prices on our website are exclusive of customs and import charges. Those prices depend on the customs policies of your country, so check out the customs website to learn if import charges apply to your purchase or not. And if they do, how much.


Please note that any charges on a parcel will be paid by you —- irrespective of the fact whether you are a retail or wholesale customer. We have no control over the parcel-related charges nor are we aware of the laws of your country.

There can be multiple reasons for this decline. Most probably:


  • Your billing address or phone number wasn’t correct.
  • Your credit card has reached its limit.
  • You entered the wrong credit/debit card number or pin.
  • Your credit/debit card is expired.
  • Your PayPal account is out of funds.

Custom Order

Including the size, we need a complete description of the jacket you are looking for. Feel free to share some designs for references in the custom order form.

Yes. In fact, we can make your jacket in any leather of your choice from goatskin to sheepskin, lambskin, buffalo hide, and cow-hide. Leveraging our vast experience and rich resources, we have successfully delivered 300 different leather articles in a wide range of colors, patterns, and shades carved over quality leather material all across the globe.

Though our specialty is leather it doesn’t mean we don’t take custom orders for jackets in cotton, wool, satin, and other fabrics. We deal in all high-end and sustainable fabrics. Whatever your preferences are in terms of material and design, we have the best design ideas and material to satisfy you!

It’s all about the process. We have created a custom order form in which we note down your size, design references, and all other requirements.


Our support team is 24/7 here to assist you in measuring the body the right way, and notify you in case they feel your certain measurements feel incorrect.


Once the product is ready, we send you clear pictures of the jacket from different angles before dispatching it to your provided address.


In case you need further customization or any changes, you can let us know after viewing the pictures, so changes can be made accordingly.

We don’t refund for custom jackets because every custom jacket is only dispatched when the client approves it after receiving the pictures of the final product.


However, we are happy to provide an alteration if the delivered jacket has a size problem or the design needs to be improved. But in this case, too, you will bear the shipment cost.

You can track your custom order from the very first day on our Order Tracking page. Often, it takes up to 4-6 for your custom order to be delivered due to any disruption in the freight transport or when your finished product has to be customized further on your request.


Over the years we have scaled TLC by offering unparalleled quality to our clientele. Still, in case of returns, we cooperate with our customers like no other brand. We let you return or exchange almost everything except for the custom orders within 30 days of delivery for a full refund or exchange.

We will receive and inspect the product before sending over a new one —which you wanted in exchange— or giving back a 100% refund. It may take up to 15 business days to deliver an exchange to your address, while in the case of a refund the payment is processed within the 10 to 45 business days after sending you a confirmation email.

You can also ask for a refund or return in case:

  • You didn’t receive what you ordered.
  • You received a tampered product.
  • Your product was damaged during shipping.

Two points worth repeating here are we don’t return or refund customer products and in case of returns, customers have to bear the shipment charges for sending the product back to us.

Why No Return & Refund for Custom Orders?

The only reason why we don’t refund custom orders is that they can’t be resold. It’s impossible to find someone who needs a custom leather jacket in the same size, design, and color you ordered.

To avoid any possibility of the return of a custom product, we send pictures of the finished product before shipping it to your address. If required, changes are made to the product according to your preferences and it is only shipped once approved by you.

Return & Alteration Policy

We strive to create a transparent and seamless shopping experience for you. However, in some cases returns and alterations occur due to a mistake from a buyer’s or seller’s end. But don’t worry, we cooperate by all means in any such situations. Your first alteration on any custom order is free of cost. Furthermore, in case of shipping a damaged or wrong product, we offer a full refund or exchange – whatever you wish.

Here’s how we go about the custom order process to avoid any errors:

  • We note down every single detail about the order such as the size, fabric, and design ideas shared by you.
  • Once a custom order is ready to be dispatched, the initial photos of the product are shared with the client.
  • Only when the client gives us a go-ahead, we dispatch the product; else we further customize the product according to the client’s preferences.
  • In case of any size related error, we offer a free alteration; the shipment cost for sending the jacket back to us will be paid by you.
Free Shipping

While some factors remain out of our control, like global shipment disruptions due to any reason and your country’s import laws, we strive to ensure prompt delivery of your order to the provided address. We take pride in claiming that TLC is one of the jacket sellers in the world providing free shipment in all seven continents of the world.

Shipment Time

It takes between 10-12 days for a normal order to be shipped, while for a made-to-measure order this time period is between 4-6 weeks depending on the design, size, fabric, and references shared. Likewise, bespoke orders are shared within 6 to 10 weeks.

Except for Russia, Brazil, Israel, Iran, Iraq, India and OFAC Sanctioned Countries, we ship everywhere in the world through Express Deliveries including DHL, FedEx, TNT, and some other reliable shipping companies.

Please note that your order will be shipped on a Delivery Duty Unpaid (DDU) and these charges will be paid by you. Also, we do not deliver to APO, FPO or PO box addresses for safety reasons.

While the shipment is absolutely free, please note that the prices on our website are exclusive of any customs, import charges, or levies applicable in your country. Moreover, once an order has been dispatched, the delivery address can’t be changed.

24/5 Online Order Tracking

You can track your order from anywhere in the world and anytime through our Order Tracking page. To avoid any inconvenience, we suggest you keep in touch with the courier company tasked to deliver your package. So in case of any hold-up from their end or your sudden absence from home/delivery location on the day of delivery can be communicated.

Contact Your Courier Company

Please note that a courier company is not responsible to keep your parcel after multiple futile attempts of delivery, and eventually with no other option left they might destroy the parcel. Therefore, keep in touch with the courier company and let them know in case you were not present at the delivery address to collect the parcel. They will resend the parcel another day after communicating to you.

Personal Data Privacy

The sole purpose of collecting your personal information (name, email, phone number, mailing address) when you place an order on our site is to improve customer service and show personalized ads — exactly the product you might be looking for. Through your contact details, we can communicate and authenticate your order to avoid any inconvenience or misunderstandings which may lead to a poor shopping experience. If you wish to, you can also visit our site anonymously.

However, you may see some advertisements on our ad. If you click on these and share your personal information with them, we are not responsible for that particular information’s confidentiality. This policy has nothing to do with what you share with third party advertisements displayed on our site.

The information practices of these third parties are not covered by this privacy policy.

Rest assured that all your personal information is safe. At no cost our team will share your personal data with other online businesses, marketing agencies, lead generation companies, etc.

Transaction Process

To ensure your privacy and the safety of confidential data, such as your debit/card details, we adhere to the highest standards of web security practices. All the sensitive credit information is transmitted via Secure Socket Layer (SSL) technology.

Payment gateways integrated into our site are impenetrable and extremely secure. Your transaction details are neither stored nor sold to any third party. Once you have performed a transaction, all your private information is dispatched from the servers — accessible to no one onwards.

Your personal email address will only be used for sharing the order details and confirming transactions, and our newsletter in case you have subscribed.

We Collect Cookies to Improve Your Shopping Experience…

We collect cookies to improve your shopping experience on our site. Cookies are nothing harmful but small files transferred to your device through your web browser, so the website can recognize your browser in the future and offer a personalized experience. Third parties who assist us in operating this website do have access to the user information, but they are strictly prohibited from sharing your confidential information with anyone.

We may only share any such confidential information when we are legally bound to do so according to the local laws; or to cooperate with law and enforcement agencies.

However, we do have the right to share non-personally identifiable visitor information to other parties for business and marketing purposes.

We Don’t Sell Data

As mentioned before, we don’t sell any form of confidential or insignificant data to third-party websites or other businesses. Not even your email address or contact details. We are only liable to release your personal information when it’s required by the laws and appropriate to do so to cooperate with the law and enforcement authorities.

At the same time, the information of an anonymous user can be used for marketing, advertising, and other purposes.

Affiliate Network

An affiliate network on our may collect your personal information such as IP address, your web browser info, app usage, etc., when you interact with our digital property. The purpose here isn’t malicious but to show you the right types of advertisement and offer to draw your attention. In case you want to know further about this aspect, please feel free to contact our support. The confidentiality of your private data including web browsers is of utmost importance for us.


We’d like to inform you that we don’t own any of the websites we link to(affiliates and ads) nor we have any control over their privacy policy. Thus, if you provide them with any confidential information, the responsibility will be solely yours in case of any misuse of that information. And if you have any concerns over the information collected by any third party linked with our site, you should contact them directly to convey your concerns.

If Any, Share Your Concerns…

Please note that our privacy policy and terms and conditions can be changed or updated to address the arising problems and challenges. To avoid any inconvenience, check out both sections once in a while.  In case you have any concerns or queries regarding our security policies, feel free to reach out to us at Our support is 24/7 active to answer and resolve your queries.


We accept payments via all standard and easily accessible payment gateways including PayPal, Visa, Discover, MasterCard, and American Express. To ensure the privacy of your confidential data, we have deployed the most advanced, impassable security protocols in the form of SSL. All your personal data and card details are shared directly with the payment provider in an encoded form to stamp out any form of risk involved.

Cancellation Policy

Our products and quality of service are so up to the mark that there is rarely a case of any cancellation. However, still, if a situation arises due to any confusion or an unintentional mistake from the buyer’s side, we are always happy to help.

Please note that the order cancellation request must be submitted to customer support via email within 2 days of order placement. Once the order is dispatched, it can’t be canceled but only when the buyer himself sends back the parcel and bears the shipment cost.

Product Availability

The availability of products on our website is subject to change without notice. However, we make sure the product list and their availability is updated in a prompt manner, so our customers don’t have to face any inconvenience.

In addition, we stock up with all the in-demand seasonal products in advance to make sure you never leave our website without buying your favorite product.

Pricing for International Clients

Our pricing policy and payment methods are the same as the local for international clients. However, if you want to pay us in any currency other than the US dollar, we’d be more than happy to collect the payment in your local currency, equivalent to your purchase in the US dollar.

For example, if you buy a product worth US $100 and pay in Canadian dollars, our system will deduct Canadian dollars equivalent to the US $100 according to the given day’s exchange rate.

Price Handing

As our business continues to grow, we are adding a wide range of products to our website. And there’s always a chance of human error while setting up prices or adding key product specs. However, in case of any error from our end, not only we cooperate but make sure you don’t have to go through any inconvenience or monetary loss.

If a certain product is priced less than the original price on our website, we will notify you before shipping your product to let you know and if you wish, would be happy to cancel the order straightaway.

On the contrary, if a certain product is priced higher on our website than its original price, we will refund the additional amount. Feel free to let us know if any such mistake goes unnoticed as we take prompt action to ensure a great shopping experience for our respective customers.

Users & Accounts

Both your personal and card details are secured by the standard security protocols deployed worldwide online. However, please note that minors under the age of 18 are not allowed to register or purchase anything directly from our site.

Governing Law

Though we ensure a transparent online shopping experience, disputes and claims are part of business. Please note that the United Arab Emirates is our country of domicile and any dispute or claim will be handled according to the local laws of the UAE.