Our Exchange Policy

You can return your products for Store Credit for free in order to give you with a hassle-free shopping experience. After that, you can use your store credit to buy new products.

  1. If you place an order and are unhappy with the things you get, you can return them for a full refund. Please ensure that the following return policies are followed:
  • The items are repackaged in their original packaging, complete with labels and tags.
  • Unworn and unwashed items are required (no distinct odors, blemishes, signs of wear etc.)
  • For sanitary reasons, we cannot accept returns on masks, undergarments, or socks.
  • Please return the items in a Standard Shipping Pouch or Flyer with a weight restriction of 2 kg and a size of 4030 cm.
  1. We will send you a prepaid/free shipping label to return the items after the exchange request is received and accepted.
  2. When the returned items arrive at the warehouse, they will be subjected to a thorough quality inspection, which could take up to 48 hours.
  3. Once the items have passed our quality control, we will give you a store credit that you can use to purchase another item of equal value from our online store.
  4. Store Credit is good for a year from the date of purchase.
  5. Depending on the size of your order, shipping fees may apply to the items you buy with store credit at checkout. Shipping policy
  6. Only the first return label for any item is free; if you need a second replacement for the same order, you will be charged an extra shipping price.

Our Refund Policy

  1. You have up to 14 days after the delivery date to return your products.
  2. We’ve done everything we can to make the return procedure as simple and painless as possible for you. We will issue you a cheap and trackable prepaid return shipping label to return the items to our warehouses throughout the world after the return request is received and accepted.
  3. We will also send a courier person to your pickup address for return pickup to eliminate any bother of dropping off the return to the courier company. Simply prepare your return items and return shipping label.
  4. Return shipping labels are free for residents of the United Arab Emirates, USD 10 for residents of the United States, EUR 15 for residents of Europe, GBP 15 for residents of the United Kingdom, SAR 25 for residents of Saudi Arabia, and USD 15 or equivalent for residents of the rest of the world.
  5. If you return a product, we will refund you the price of the original order, minus the return mailing label charge (described above), within 7-14 business days of receiving the product in good condition at our warehouse.
  6. When the returned items arrive at the warehouse, they will be subjected to a thorough quality inspection, which could take up to 48 hours.
  7. Any item that does not meet with our return policy will be returned to us.
  8. Refunds are not available for cash-on-delivery orders; instead, a store credit of equivalent value will be reserved.
  9. You can request a refund to your original payment method by sending an email to [email protected]

If you have any questions, please contact us here. Have fun shopping!